Terms of service

MealFresh Terms and Conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Credit

2.1 This document was created using a template from SEQ Legal.

3. Copyright Notice

3.1 Copyright (c) MealFresh.

3.2 Subject to the express provisions of these terms and conditions:

  • (a) We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website.

  • (b) All the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to Use Website

4.1 You may:

  • (a) View pages from our website in a web browser.

  • (b) Download pages from our website for caching in a web browser.

  • (c) Print pages from our website.

4.2 Except as expressly permitted by Section 4.1, you must not download or save any material from our website.

4.3 You may only use our website for personal and business purposes.

4.4 You must not edit or modify any material on our website.

4.5 Unless you own or control the relevant rights, you must not:

  • (a) Sell, rent, or sub-license material from our website.

  • (b) Exploit material from our website for commercial purposes.

4.6 You may redistribute our newsletter in print and electronic form.

4.7 We reserve the right to restrict access to areas of our website at our discretion.

5. Acceptable Use

5.1 You must not:

  • (a) Use our website in a way that damages or impairs its performance.

  • (b) Use our website for illegal, fraudulent, or harmful activities.

  • (c) Distribute malware or malicious software.

  • (d) Conduct systematic or automated data collection.

  • (e) Use collected data for direct marketing.

5.2 You must not use collected data to contact individuals or companies.

5.3 Information you provide must be accurate, current, and non-misleading.

6. Registration and Accounts

6.1 To register for an account, you must be in Australia.

6.2 Registration requires completing the form and email verification.

6.3 You must not share your account access.

6.4 Notify us immediately if you suspect unauthorized account use.

6.5 Do not use another person’s account without permission.

7. User Login Details

7.1 You must choose a secure user ID and password.

7.2 User IDs must not be misleading or impersonate others.

7.3 Keep your password confidential.

7.4 Notify us if your password is disclosed.

7.5 You are responsible for any activity on your account.

8. Cancellation and Suspension of Account

8.1 We may suspend or cancel your account at any time.

8.2 You may cancel your account through the website.

9. Your Content: Licence

9.1 “Your content” refers to any material you submit to our website.

9.2 You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content.

9.3 You waive any moral rights to your content.

9.4 If you breach these terms, we may remove or modify your content.

10. Your Content: Rules

10.1 Your content must comply with these terms.

10.2 Your content must not be unlawful or infringe legal rights.

10.3 Your content must not:

  • (a) Be defamatory, obscene, or infringe intellectual property.

  • (b) Encourage illegal activity.

  • (c) Contain false or misleading information.

  • (d) Be spam or offensive.

11. Limited Warranties

11.1 We do not guarantee the accuracy or completeness of website information.

11.2 We may discontinue or alter website services at any time.

11.3 We exclude all warranties to the extent permitted by law.

12. Limitations and Exclusions of Liability

12.1 Nothing in these terms will:

  • (a) Limit liability for death or injury caused by negligence.

  • (b) Limit liability for fraud.

12.2 We are not liable for losses arising from events beyond our control.

12.3 We are not liable for business losses.

12.4 We are not responsible for third-party service failures.

13. Breaches of These Terms

13.1 If you breach these terms, we may:

  • (a) Issue warnings.

  • (b) Suspend or terminate your access.

  • (c) Take legal action.

13.2 If access is restricted, you must not circumvent restrictions.

14. Variation

14.1 We may revise these terms at any time.

14.2 Updated terms take effect upon publication.

14.3 If you do not agree to changes, you must stop using the website.

15. Assignment

15.1 We may transfer our rights under these terms.

15.2 You may not transfer your rights without our consent.

16. Severability

16.1 If any provision is deemed unlawful, the rest remain in effect.

16.2 Unlawful provisions may be modified to be enforceable.

17. Third-Party Rights

17.1 These terms benefit only you and us.

17.2 Third parties cannot enforce these terms.

18. Entire Agreement

18.1 These terms, along with our privacy policy, form the entire agreement.

19. Law and Jurisdiction

19.1 These terms are governed by the state of Victoria in Australia Law.

 

 

MealFresh Service-Specific Terms

20. Service Overview

MealFresh provides nutritionally superior home-cooked meals prepared by chefs and delivered to customers at home.

21. Ordering and Payment

  • Orders must be placed via our website or authorized partners.

  • Payments are required at the time of order.

  • Prices are in AUD and include applicable taxes.

22. Delivery Policy

  • Deliveries are scheduled based on location and availability.

  • MealFresh is not responsible for delays due to weather, traffic, or supply issues.

  • Customers must provide accurate delivery details.

23. Selling Through Partners

  • MealFresh meals may be sold through partners.

  • Prices and availability may vary.

  • Issues with third-party orders must be resolved with the retailer.

24. Refund and Cancellation Policy

  • Cancellations require at least 48 hours’ notice.

  • Refunds are not issued for prepared or delivered meals.

  • Issues must be reported within 24 hours.

25. MealFresh Refund & Change Policy

  • Meal replacements or refunds are available for quality issues.

  • Reports must be made within 24 hours with details.

  • We resolve issues within 24 hours.

26. Food Safety and Allergies

  • MealFresh follows strict hygiene standards.

  • Meals may contain allergens; customers with allergies should exercise caution.

27. Customer Responsibilities

  • Customers must follow meal storage and consumption guidelines.

28. Limitation of Liability

  • MealFresh is not responsible for health issues arising from improper meal storage.

29. Privacy Policy

  • Customer data is protected under Australian privacy laws.

  • Data is used only for order processing and service improvements.

30. Contact Information

For support, contact us at hello@mealfresh.au or 0416 201 181.

By using MealFresh services, you confirm that you have read and agreed to these terms.