How can we help you?

Mealfresh by Otao Kitchen takes the hassle out of healthy eating by delivering perfectly balanced, nutritious meals right to your door. Our innovative team of expert chefs curates delicious meals, so you don't have to worry about meal planning or cooking.

We deliver across Melbourne and the surrounding suburbs. Check our delivery page to see if your suburb is covered and any associated delivery fees.

Our system runs on a four-week rotation with menus repeated every 4 weeks. We work include the seasonality into your menu mix.

We offer two options:

Option One - Daily Vietnamese Lunch & Dinner Set Menu

Option Two - Around The World Option Menu which as a weekly selection

Order must be placed 7 days in advance.

Orders must be placed 7 days in advance for the following week deliver.

Meals can be customised based on your dietary requirements, allergies, and preferences. .

We deliver three times per week—Tuesday, Thursday, and Saturday.

 Meals are transported in a refrigerated van to ensure they remain fresh upon arrival. We require someone to be home to receive the delivery or provide special instructions for safe drop-off.

We offer free delivery around Melbourne CBD and surrounding suburbs. A $10 delivery fee applies to orders further out of Melbourne CBD.

Delivery depends on your suburb. You'll receive an SMS confirmation within 24 hours after ordering, detailing your delivery date and estimated time of arrival.

You can order through our website. Choose a meal plan and you're all set for the following week. The cut-off time for ordering is Thursday midnight.

If you miss the cut-off, send us a message and we’ll try our best to assist you.

Our meals have a shelf life of 3-4 days in the fridge. Some meals like stews and pasta can be frozen for up to 3 months.

Our meals have a shelf life of 3-4 days in the fridge. Some meals can be frozen for up to 3 months. Use the microwave-safe containers provided or plate the food and reheat as per the instructions on our packaging.

Due to our meals being fresh, they are safe for up to two hours outside before needing to be brought inside and placed in the fridge/freezer.

Our containers are made from recyclable polypropylene. Dispose of them in the recycling bin or clean and reuse them. They are secure, leak-resistant, and crack-resistant, perfect for storing leftovers and ingredients.

Yes, we offer meal subscription plans. Subscribe on our product page and enjoy extras and gifts on every 10th order. You can cancel, pause, or alter your meals at any time by contacting us.

No, there are no lock-in contracts. Enjoy the flexibility of our subscription plan and direct debit service.

Create an account using the link in your confirmation email or the customer icon on the top right corner of our website to adjust your subscription.

We accept credit/debit cards and bank deposits. Invoices can be directed to your service plan manager.

Yes, we cater to specific allergies and dietary requirements. Contact us prior to ordering for any customisations, which may incur an additional charge.

Currently, we do not provide only vegetarian, vegan, or pescatarian diet options. However, speak to us and we might be able to customise a limited selection for you.

Yes, meals can be customised according to your diet requirements, allergies, and preferences. Fill out the 'allergies, diet requirements, and meal preferences' comment box on the product page.